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Martini Recipes & Glasses frequently asked questions |
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What methods of payment does Martini Recipes & Glasses accept? |
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We gladly accept American Express, Visa, Mastercard and Discover. We are exploring the possiblity of accepting e-checks at some time in the future. Please note that all prices on our products are in U.S. currency. All international orders are processed in U.S. currency.
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What methods of shipment does Martini Recipes & Glasses use? |
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We ship domestically with the United States Postal Service (USPS), and United Parcel Service (UPS) to offer our customers a wide range of quality choices. We pack our merchandise very carefully, but if you are purchasing any glass items, we suggest not using USPS Parcel.
International orders are shipped using USPS Global Express service.
Occasionally and only under special circumstances, we reserve the right to switch the method of shipping to accomodate overnight or urgent shipping.
Please note:
- USPS Express service is able to deliver on weekends to most locastions, and offers a good value.
- UPS Next Day Air offers overnight service that delivers on Saturday.
- UPS Next Day Air Saver offers overnight service but does not deliver on weekends.
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Do you ship internationally? |
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Yes. Martini Recipes & Glasses is proud to accept international orders from countries on our approved list! We ship all international orders via USPS Global Express service. Please note that all prices on our web site are in U.S. currency. Please refer to a currency converter to determine the actual cost in your native currency. Also, note that all tariffs, duties and taxes are the responsibility of our customers.
To learn more about our international shipping policies and approved countries, please visit our international shipping details page.
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How long will it take to receive my order? |
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Orders are normally processed, packed and shipped within 24 to 48 hours- and many actually ship in less than 24 hours. Please note that weekends can add additional time for the shipping of an order. You can always log in and see the status of your order as it moves through our process.
We understand that you want your purchase, and we want to get them to you quickly. We work very hard to be prompt and accurate.
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What is your return policy? |
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Due to the nature of our product, we've decided to handle returns on a case by case basis. To date, we've never had an unhappy customer. If you have an item that isn't to your liking, please visit our contact page and give us the details. We will happily accept our merchandise for return within 10 days of receipt, and in new/resellable condition for a refund (minus original shipping costs).
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Do you offer wholesale prices or quantity discounts? |
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Unfortunately, we are retail only. We do not offer any wholesale price list.
We do offer the opportunity for discounts on very large orders. We've happily, at various times, provided large quantity discounts for martini bars, weddings, and many social events. If you'd like to discuss a large order, or would like to find an item that we dont currently stock, please give us the details using the contact form.
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Is my personal and payment information secure? |
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Your personal information is safe and secure. We process orders on a state of the art 128-bit SSL server certified by Geotrust. We will never share, sell or provide your information to any third party. We hate spam too, and we will never add you to any mailing lists. You are more than welcome to sign up for our very occasional and very cool newsletter, but you must specifically sign up to receive it. Learn more about our privacy policy.
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Can I order by telephone? |
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For the security of our customers, we've chosen not to accept phone orders at this time. The secure payment gateway that we use on our website provides state of the art security and confirms billing information prior to completing the transaction. If you have further questions or a special circumstance, please feel free to contact us and we'll do our best to accomodate.
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Are you a real company? |
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Yes we are a real company! MartiniArt LLC is organized as a company operating in the state of Michigan since 2001. We have been operating on the web since 1996, and with this web site in 1999.
Prior to forming MartiniArt LLC, we owned and operated an s-corporation in Illinois. While in Illinois, we owned and operated a funky, upscale gallery.
Yes, we are indeed a real company, and everyone at MartiniArt LLC has a long history of retail customer service experience.
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Do you recycle? |
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Yes we do recycle. Instead of buying brand new shipping boxes and adding the costs into the price of our merchandise, we've decided to keep our costs down--and keep our trees up. We ship our products in clean, but previously used shipping boxes. When appropriate, we also use recycled packing peanuts, newspaper, and bubble wrap.
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Who makes all those martini recipes? |
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Jerry "MartiniGuy" Gonto runs our mission critical martini laboratory. When you see a recipe on our site, it has been mixed, remixed, edited and sampled a bunch of different ways. Every recipe gets the MartiniGuy seal of approval before it's made available to the world for viewing.
Our mission critical martini laboratory is a well stocked, and super secret research facility. Perhaps if there is enough interest, we'll consider posting some pictures--but we'll never reveal the actual location.
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Can I use your recipes on my website |
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Nope, not without express written approval of the powers that be at MartiniArt LLC. In fact, every recipe, all of the content and our pictures and graphics are protected by copyright law. Hijacking anything from our web site is illegal, and you bet your sweet bippy that #1 we'll find out, and #2 we'll have our attorneys contact you.
If you want to use or reprint some info from our web site, please take a moment and contact us first. It's the right thing to do.
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Can we trade links? |
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We are always looking to develop our links and partnerships. If you are interested in trading links with us, please contact us. We will provide a small (and very cool) graphic for you to post.
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Free shipping for any purchase over $75 details |
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Free shipping for any purchase over $75 via UPS ground service to anywhere within the continental United States! You must select the "free shipping option" at the time of check out.
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